Last Updated: November 18, 2024

1. Introduction

PixSeat LLC (“PixSeat,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”). Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using the App, including:

  • Account registration details (name, email address, password)
  • Profile information (profile picture, username)
  • Event participation data
  • Communications with us
  • Venue check-ins and interactions
  • Group participation information
  • User-generated content (photos, comments, reactions)

2.2 Automatically Collected Information

When you use the App, we automatically collect:

  • Device information (device type, operating system, unique device identifiers)
  • Usage data (features accessed, time spent in App)
  • Location data (with your permission)
  • IP address and network information
  • App performance data
  • Camera and photo library access (with your permission)
  • Event attendance patterns

2.3 Venue-Specific Information

When participating in venue events:

  • Venue check-in data
  • Seat or section information (if provided)
  • Event participation history
  • Group interaction data

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the App
  • Create and manage your account
  • Enable venue and event features
  • Facilitate group interactions
  • Send notifications about events and activities
  • Improve user experience
  • Analyze usage patterns
  • Prevent fraud and abuse
  • Comply with legal obligations
  • Respond to your requests and inquiries
  • Enable social features and sharing

4. Information Sharing and Disclosure

4.1 Information We Share

We may share your information with:

  • Event venues and organizers (limited to event-specific data)
  • Service providers who assist our operations
  • Other users (based on your privacy settings)
  • Legal authorities when required
  • Business partners (with your consent)

4.2 Public Information

Certain information may be visible to other users, including:

  • Your username and profile picture
  • Public event participation
  • User-generated content shared publicly
  • Group interaction data

5. Data Security

We implement reasonable security measures to protect your information, including:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls
  • Secure data storage
  • Regular backups

6. Your Rights and Choices

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Control app permissions (camera, location, etc.)
  • Manage privacy settings
  • Control social sharing features

7. Children’s Privacy

  • The App is not intended for children under 13
  • We do not knowingly collect data from children under 13
  • Parents can request deletion of their child’s data
  • We comply with the Children’s Online Privacy Protection Act (COPPA)

8. Location Data

  • Location access is optional but may affect app functionality
  • You can control location permissions through device settings
  • Location data is used for venue features and event participation
  • Approximate location may be used for regional features

9. Third-Party Services

  • The App may contain links to third-party services
  • We are not responsible for third-party privacy practices
  • Review privacy policies of third-party services
  • Third-party analytics tools may be used

10. Data Retention

  • We retain data as long as necessary for service provision
  • You can request data deletion through the App
  • Some data may be retained for legal compliance
  • Backup copies may exist for a limited time

11. International Data Transfers

  • Data may be processed in various locations
  • We implement appropriate safeguards
  • Data transfers comply with applicable laws
  • Users consent to international transfers

12. California Privacy Rights

California residents have additional rights:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of personal information sales
  • Right to non-discrimination for exercising rights

13. Changes to This Policy

  • We may update this policy periodically
  • Material changes will be notified through the App
  • Continued use constitutes acceptance of changes
  • Previous versions may be requested

14. Contact Us

For privacy-related questions or concerns:

15. App Store Compliance

This privacy policy complies with:

  • Apple App Store privacy guidelines
  • Google Play Store privacy requirements
  • Mobile app privacy best practices

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